Ep 59 - Tale of Two Managers

I think it’s safe to say we’ve all had an unpleasant car repair
experience. In this episode, we share an experience we had, but
through the lens of leadership vs. management. Within the same
company, the manager was lacking, but the leader was not. We really
aren’t using our platform to complain, although it’s a grand and
unbelievable story, we see most of our experience through the lens
of quality and where the breakdown is. It was amazing to both of us
the difference in the two supervisors within the same company. One
was higher up than the other, but this goes back to our previous
episode. Leaders must choose good managers. Your company is only as
good as the people you have representing it. After dealing with the
manager on location, we were not ever going to return. However, the
“leader”, the higher up, put first things first and worked
diligently to earn our business back. So, where is the break down?
The “leader” either is lacking in communication to managers or is
not hiring people that put their first things first or Kyle and I
are missing something somewhere. Learn more about #QualityMatters
& Texas Quality Assurance
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Quality Assurance