Ep 75 Phoenix Police Department Saves Man Hours with ISO 9001

Police departments are under fire right now and are looking for
ways to show credibility. We at Texas Quality Assurance and
#QualityMatters back the blue and always support continual
improvement. We have a number of times how ISO 9001 certification
can help any sector or industry. The Phoenix Police Department
Records and Identification Bureau decided to do just that many
years ago. They started with process mapping, a favorite of Kyle’s,
and used those maps to identify over 100 nonconformities, some of
which were easily remedied. The maps became a living document for
employees to look at and suggest changes. The mapping resulted in
better communication and standardization which led to efficiency
and job satisfaction. Phoenix Police Department Records and
Identification Bureau & ISO 9001 This case study did not
discuss dollars saved, but did discuss man hours saved, which
equates to dollars saved. One revised process added up 60 hours of
saved hours per officer per month. That adds up to a lot of
dollars, maybe better training. We often talk about buy-in from
everyone and this study showed how the process mapping helped with
that. A direct quote from the article states, “Teams are making
decisions rather than receiving management edicts, which gets far
more buy-in from everyone.” Another great case study from ASQ
showing how ISO 9001 benefits so many in an organization in a
healthy way. Their process started with the mapping, which led to
buy-in and good results. Again, we see our officers and police
departments under so much scrutiny and pressure today. We have to
ask ourselves, "Could Quality Management help solve these problems
and drive true continual improvement as well as cost and time
savings?" It seems for the Phoenix Records and Identification
Bureau Source Article:
https://secure.asq.org/perl/msg.pl?prvurl=http://asq.org/pub/qualityprogress/past/0504/qp0504amari.pdf(you
will need to be a member of ASQ to read) And the book Kyle
referenced is Great By Choice - Jim
Collinshttps://www.jimcollins.com/books/great-by-choice.html Learn
more about #QualityMatters & Texas Quality Assurance
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