Ep 80 - Culture = Quality ''The Quality Matters Methodology Part 2''

The firs step for us in understanding is to define the key words
and topics. This might sound like such a glamorous method, but it
provides valuable insight. For instance, the word Quality can often
mean a characteristic of a product or process or even person. Where
on the other hand, Quality can mean a standard of excellence. ISO
9000:2015 defines Quality as : These are basics of a good culture.
Ultimatly we see that Culture = Quality. Stay tuned as we continue
to dive further into the Quality Matters Methodology. Lea Learn
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