Ep 98 - Mission Matters - Jeffrey Klima with Eagle Transmission & Automotive

We finally got Jeff on our podcast, the man behind the ethical
shop.  It wasn’t a surprise to hear him say things about
putting processes and procedures in place.  He has a robust
history of improving businesses in different industries, so it made
sense when he opened his shop to improve the automotive repair
industry.  Here’s the background.  I’m not selling his
shop; I’m telling you what he does to be successful.  Last
year, starting in February, both of our cars took turns for almost
the whole year breaking different things.  Our cars are old
and paid for, so, so far, it’s worth it to us to pay the repairs
rather than a car payment.  The first time we dropped a car
off, we saw a mission statement about doing things ethically,
particularly in the automotive repair industry.  We liked
that, but anyone can type up a nice statement and post it.
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