Ep 105 Quality as a System

Kyle loves the plan, do, check, act cycle and he was happy to
discuss this article written by Carter McNamara on
managementhelp.org.  The key to a good quality management
system is making sure that it stays alive.  So many times, we
see clients getting the system to simply appease the customer or
get a certification.  Once the contract is won or the
certification achieved, the management system dies without even a
funeral or a bouquet of flowers.  There are several reasons
for this.  One is the culture didn’t adopt it because it
wasn’t presented properly, another is the one and done thinking
that because the goal was achieved, we don’t need it anymore. 
Another reason is the misconception that if the organization
changes one thing about the management system, they have to redo
the whole thing.  That is simply not true and the plan, do
check, act cycle should be built into your management system making
it a living, breathing, changing system.  It is not meant to
stay stagnant or rot and die. Let’s say a procedure changes in your
management system.  No big deal, create a Version 2, change
what needs to be changed and move on.  If there is a
nonconformity, a one-off situation, then issue a nonconformance
report…nothing even needs to change in your management
system.  If there are many nonconformities, then issue a
corrective action report, change the procedures that need to be
changed and issue a new version.  You don’t have to throw out
the baby with the bath water.  Keep what’s good, get rid of
what’s bad and write down what you changed.  It’s really that
simple to keep your management system alive and well, bringing you
better processes, a better bottom line, and happier customers.
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