Ep 106 - Common Quality Management Approaches

There’s more than one way to skin a cat, or to achieve Quality
Management.  That’s one of the best things about Quality
Management, it’s not a one size fits all.  In this episode, we
discuss several different approaches, as laid out by Carter
McNamara on managementhelp.org.  All of these approaches are
beneficial to different companies depending on your needs.  WE
kind of had fun with this episode, with Darci quizzing Kyle on the
different approaches listed to see if he agreed with the
description I had before me, but it’s a good example of the
different ways you can achieve a Quality Management System. In this
article, McNamara mentions the ISO 9000 system, which is what I
(Darci) have become familiar with.  I know from listening to
Kyle that the ISO 9001 standard does not pigeonhole you into a once
and done system, which is a common misconception.  The 9001
standards simply asks you to write down the way you do things, and
do it that way.  If something changes or does not work, record
that, too.  I know that is simply stated, but it’s also that
simple.  For example, when I started helping Kyle with Texas
Quality assurance and then I took on accounting and payroll, he
made me type up procedures for those aspects of the business. 
I was the uncooperative employee.  I was so mad I had to type
it up and kept asking how much detail I needed.  Ever the
patient auditor, Kyle would simply reply, “Someone that has never
done this before needs to be able to read your procedure and get
the job done correctly.”  UGH!!  But I tell you what,
I’ve used those procedures myself every month since then to make
sure I’m doing it correctly and there are currently changes I need
to make that will simply be saved as a new revision.  I do not
have to scrap the whole thing. "I am not going to lie, it’s a pain
to get it going and make sure you have each step recorded
correctly.  Another truth, it is well worth it." - Darci This
episode that reviews the article by Carter McNamara mentions 10
different approaches to Quality Management.  Find one that
works for your people and your processes and start saving time for
what matters most to you-and start adding to the bottom line while
making your employees happier in their job. Learn more about
#QualityMatters & Texas Quality Assurance :Lin Learn more about
#QualityMatters & Texas Quality Assurance
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