Ep 107 - They handed back their certifications...? Trading Accreditation for Performance Model

A health organization in New Zealand hands in its standard
accreditations for a more strenuous criteria program. This is a
very interesting case study in which Spectrum Care in New Zealand
decided to trade in their standard accreditation for a
performance-based model.  Being a government funded
organizations, Spectrum had certifications that they were required
to keep and accreditations that they achieved voluntarily to show a
standard of excellence.  They consistently achieved the
maximum three-year certification for the voluntary
accreditation.  After evaluation the accreditation, Spectrum
felt it only assessed the health and hospital side of things. 
The organization wanted something more strenuous that really
assessed how they managed their business. After some consideration,
Spectrum handed in their accreditation certificate and went for the
New Zealand Business Excellence Criteria.  This is closely
aligned with the Malcolm Baldrige Criteria for Performance
Excellence.  This Criteria accreditation assesses seven
organizational elements including leadership, strategic planning,
business results, process analysis, etc.  This gives a better
overall evaluation of the business and goes further than just
assessing what they do.  This evaluation system assesses how
they manage and plan for what they do, how they manage the people
and the information, and their customers.  See, a company can
be good at turning out widgets, but they could be even better if
they assessed these seven other elements. After working towards the
Baldrige-based criteria, Spectrum decided to apply for the New
Zealand Business Excellence Award.  The organization received
the Silver Award after evaluation and said their obvious next step
is to go for the gold. I love organizations that look for
improvement.  Spectrum was doing great but looked at the
system that said they were doing great and decided they could do
better.  Once they achieved better, they knew there was still
a higher level and strived to achieve that.  There’s always,
always room for improvement. Learn more about #QualityMatters &
Texas Quality Assurance
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