Ep 134 - All the responsibility and none of the authority - Management Representative vs Quality Manager

Quality Coordinator / Management Representative, Quality Manager,
what’s the difference?  Well, we’re going to tell you in this
episode.  ISO 9001 really doesn't give much direction other
than leadership and top management, but generally accepted is the
role of the "Quality Manager". This means and is important that
your Quality Manager has management level authority.  They
need to be taken seriously and have the ability to carry out tasks
and trainings as a manager would. More important than the title, is
the people skills.  Kyle discusses this in detail in this
episode.  A quality manager has to be able to communicate well
with all people.  Imagine the veteran welder that’s never been
questioned now being told he has to rework something because it
doesn’t meet the criteria.  You need a quality manager that
can respond well and convince the veteran welder it’s for the good
of the company and therefor his own good.  #QualityMatters
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