Austen King: How Data Culture Drives Successful Digital Transformation

Austen King, Global Head of Data and Analytics at Clyde & Co
argues that building a collaborative culture is key to successful
digital transformation

For many businesses digital transformation is a catalyst for
recovery as we emerge from the pandemic. However, for too many
people digital transformation is seen as a job for the IT
department.


In this week’s episode of the Business of Data Podcast, Global
Head of Data and Analytics at Clyde & Co Austen King argues
that successful digital transformation requires everyone to take
ownership of the process.


“You can't just outsource the ownership of your business,” King
says. “The data is the business.”


Law firm Clyde & Co was founded almost 90 years ago. For
King, transforming a business with a long cultural memory and
entrenched legacy systems was not without challenges.


“We have a lot of processes and procedures,” King notes. “It can
be challenging to migrate [to the cloud] because they are legacy
systems and there's a lot of things to do.”


However, the long cultural memory is an advantage in other ways.
King and his team were able to infuse their transformation
initiatives with the experience of the business.


There's a maturity of instinct within the firm to do things in
certain ways. The challenge is to try and take those elements of
instinct and then apply those to the new system,” he says. “When
you distill that down, you can actually get some great insight
from people.”


However, creating enthusiasm for the digital step-change is not
always easy. King recommends creating a formal structure for
feedback – this improves performance and gives staff a sense of
ownership.


“It’s largely about trying to communicate, being transparent,
letting people know what you're doing and why you're doing it in
a particular way, and giving the opportunity for people to give
their feedback,” King advises.