Secret Recipe for Success | Chik-fil-A’s Dan Cathy on Family, Faith & Exceptional Service

In this special 3-PART MASTERCLASS, we drop you inside a Tony
Robbins Business Mastery seminar to learn HOW TO BUILD A BRAND,
SHOWCASE YOUR X FACTOR, and BRING YOUR UNIQUE PRODUCT or SERVICE
to a COMPETITIVE MARKET.


In PART TWO, you'll hear Tony Robbins in a one-on-one interview
with DAN CATHY, the dynamic Chairman of Chick-fil-A, Inc., the
iconic family-owned fast food chain specializing in chicken
sandwiches.


Under Dan’s leadership, Chick-fil-A has become the 3rd largest
fast food chain in America, behind McDonald’s and Starbucks.
Since 2013, the company has expanded to over 2,600 restaurants in
47 states and the District of Columbia, as well as new ventures
into the Asian market. However, it’s Dan's unwavering commitment
to customer service that has been the real key element to the
company's immense success. With an emphasis on family and
community, and a tireless dedication to maintaining a positive
workplace culture, Chick-fil-A is more than just a fast food
dining experience – it’s a model for how businesses should
inspire their employees and treat their customers.


*Fun fact: Chick-fil-A has been closed on
Sundays since 1946. While it’s estimated the chain loses over $1
billion in potential yearly revenue, the family continues to
honor this tradition – which encourages employees to rest, spend
time with family and worship (if they choose).


***


Business Mastery is the world’s premier business training event
designed and hosted by the world’s #1 authority on personal
growth, business transformation and peak performance – Tony
Robbins. This five-day event equips entrepreneurs, business
owners and operators with cutting-edge systems, skills and
strategies not found anywhere else to create an invincible
advantage against competitors.


Business Mastery is designed to help participants thrive in any
economic climate as they discover critical factors impacting
their businesses currently, and design an action plan for the
next phase of growth, whether they seek more profits or an exit
strategy. This includes marketing tips, maximizing a business’
digital presence to actually get seen and discovered online and
how to anticipate and solve the biggest business problems.


During this comprehensive program, participants gain the same
proprietary tools and methodologies Tony Robbins has used to make
more than 70 businesses profitable. They’ll also unlock exclusive
growth tips from industry giants from companies like Airbnb,
OrangeTheory, Shake Shack, SoulCycle, Warby Parker and more.


Now available as an immersive virtual event, Tony Robbins’s
Business Mastery is drawing even larger crowds and a new
generation of business owners.


Learn more about Business Mastery: https://tonyr.co/bm-podcast


AUDIO SHOW NOTES 


[00:00] Mary B. intro


[01:45] Introduction to Dan Cathy


[02:07] Origins of Chick-fil-A


[04:12] Don’t be a victim of life’s circumstances


[05:37] Master. Mate. Mission


[06:15] Family recipe for success


[09:19] Customer service is employee service


[11:50] Do more than what’s expected


[12:32] Be a blessing and you will be blessed


[13:11] Prepping the next generation


[14:15] Business Mastery Information Ad


[16:42] It’s not the “what,” it’s the “who”


[17:00] Competence. Character. Chemistry


[17:24] Breaking down the numbers


[18:47] In business for themselves, not by themselves


[21:17] An engineers approach to innovation


[22:09] Anticipate the future


[23:33] Be a champion of change


[23:56] Always be “in training”


[24:15] Own your mistakes


[26:25] End is near when accountants take over


[28:06] Success is all about succession


[30:45] Share the good and the bad


[32:35] Origins of “Eat mor Chikin”


[34:44] Four essentials to live by


[36:39] Why they’re closed on Sunday


[40:55] Be environmentally conscious


[42:02] Live a purpose driven life


[43:09] Sign off