The New Return on Experience (ROE): Redefining the Fan Experience

How is the highest-ranking female business executive in baseball
looking to revitalize one of Seattle's most loved sports
franchises? Catie Griggs, President of Business Operations for
the Seattle Mariners, joined the Albers Executive Speaker Series
in April to talk about her vision. For her, it boils down to a
renewed focus on the fan experience that's grounded on three
principles: winning their games, creating a truly inclusive and
welcoming experience to all, and offering outstanding value.
Listen to the recording of Griggs' live panel where she talks
about all this and her mantra, 'Doesn't Matter; Get Better'.


Hosted by Joseph M. Phillips, dean of Seattle University’s Albers
School of Business and Economics, The Leadership Playbook asks
top executives from the business world's most recognizable brands
and companies about the stories behind their success, their
leadership secrets, and the biggest obstacles they've faced and
overcome. 


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