FCC Broadband Data Collection Consumer Information

Getting Connected to Broadband

In today’s world, it is critical that families and businesses
across the country have access to broadband. As work, education,
healthcare, and many other activities have moved online,
broadband is no longer nice to have. It’s need to have for
everyone.


In order to better determine where high speed internet services
are currently unavailable, we need precise, accurate, and
up-to-date broadband mapping data.


The FCC’s Broadband Data Task Force is developing the necessary
tools to gather this information. This is a complex, data-driven
effort that will involve building new systems, process, and
supporting materials.


These new tools will enable the FCC to create maps that display
fixed broadband availability for individual locations and mobile
broadband availability with more accuracy. The program will also
provide a way for consumers, as well as Tribal, state, and local
governments, to challenge and improve the accuracy of the maps by
sharing data with the FCC. More accurate maps will enable
broadband funding programs to target support for broadband
services to the areas most in need.
Share Your Broadband Experience

The Commission is working hard to develop these new tools as
quickly as possible. In the meantime, consumers can share their
broadband experiences with the Broadband Data Task Force:


Share Your Broadband Experience


Your experience with the availability and quality of broadband
services at your location will help to inform the FCC’s efforts
to close the digital divide. We may also send you additional
information by email in the future as we develop tools for
consumers to share data with the FCC. You can also follow our
efforts to improve the accuracy of these maps at
www.fcc.gov/BroadbandData.


Please note that by sharing your broadband experience you are not
filing a consumer complaint. The FCC's Consumer Complaint Center
offers a dedicated form that you can use should you wish to
sort bysubmit an informal
complaint.
Download the FCC Speed Test App

You can test the performance of your mobile and in-home broadband
networks by downloading the FCC’s Speed Test Application on your
mobile device(s). In addition to showing your network performance
test results, the app also provides the test results to the FCC
as part of our Measuring Broadband America Program. The program
gathers crowdsourced data on broadband network performance across
the United States.


The information collected through the app will help to inform the
FCC’s efforts to provide improved coverage information to the
public. We expect that some of the information collected through
the app will be incorporated into the Commission’s broadband data
collection systems, including challenges to provider-submitted
maps and our collection of additional crowdsourced data. As these
new capabilities become available, app users may be asked to
update or reinstall a new version of the app and to provide
additional information and consents that will allow us to collect
more precise speed test and location data for potential uses in
developing our public maps.


The FCC Speed Test App is available in the Google Play Store for
Android devices, and in the Apple App Store for iOS devices.
Search "FCC Speed Test" in either store to find and download the
App.