Purpose & Principles I S2 E48: Dr Matt Pollard & Scott Saxton -- Continuous Improvement in Patient Care

Listen in with Dr. Matt Pollard and Scott Saxton, two of the
leaders of continuous improvement at Intermountain Healthcare.
This journey has brought incredible and meaningful results along
the way. Hear the stories and be inspired!


Dr. Pollard is the Vice President of Continuous Improvement at
Intermountain Healthcare. His passion is engaging leaders,
physicians and caregiver teams in improving healthcare and
patient outcomes through Continuous Improvement. He has trained
many healthcare providers in the use of Continuous Improvement
and has presented at multiple national conferences and healthcare
organizations across the country.


Scott has been involved with Lean and Continuous Improvement
efforts for 27 years. He left manufacturing (after 23 years at
Autoliv) and 9 years ago he began applying Lean in Healthcare by
accepting a position as Northern Region Continuous Improvement
Director for Intermountain Healthcare.  This started as a
Pilot only in the North region.  With the success of
implementing Lean in the North, top leadership at Intermountain
Healthcare chose to adopt the Continuous Improvement Model (Lean)
at a system level.   Since then Scott has been asked to
work at a system level, responsible for supporting Intermountain
Senior leaders over hospitals, clinical services and Clinics as
the Assistant Vice President of Continuous Improvement. 


Intermountain has seen over 250K thousand implemented ideas from
their employees, millions of dollars in cost savings and
significant improvement in Quality metrics.  The adoption
and practice of the Intermountain Operating Model is credited
from Intermountain’s Senior Leadership as the reason for improved
results as they own and drive accountability.