How to Communicate Effectively In A Crisis

In this episode of the ASIAL Security Insider podcast, we speak
with Crisis Communication expert Tony Jaques, about how
businesses can maintain effective communication with clients and
staff during a crisis such as the COVID-19 Pandemic.


Dr Jaques is a frequent conference presenter on issue and crisis
management and has run professional workshops in Australia, New
Zealand, the USA and throughout Asia. In addition he is author of
the books "Issue and crisis management: Exploring issues, crises,
risk and reputation" (2014) and “Crisis Proofing: How to save
your company from disaster" (2016). He also teaches in the
Masters Programme at RMIT University, where he completed his
Ph.D. in the field of issue management. Prior to committing to
full time consultancy he was Asia Pacific Issue Manager for The
Dow Chemical Company