Episode 109 - Managing Crisis Communications

In this episode of the Security Insider podcast, we speak with
crisis communications expert Dr Tony Jacques about the security
challenges that organisations face when they choose to make
public statements around contentious social and political issues.


Is it really necessary for an organisation to weigh in on public
issues that do not directly relate to that business? When should
an organisation speak and if they do, should they say and what
should they avoid?


Dr Tony Jaques is the Director of Issue Outcomes Pty Ltd, a firm
specialising in issues and crisis management.


For more than 20 years, Tony worked in Corporate Issue and Crisis
Management, mainly in Asia-Pacific, and served two terms as a
Director on the Board of the Issue Management Council, of
Leesburg, Virginia.


Tony is an experienced conference presenter on issue and crisis
management and has run professional workshops in Australia, New
Zealand, the USA and throughout Asia. 


In addition he is author of four books in the field, most
recently Crisis Counsel: Navigating Legal and Communication
Conflict (Rothstein, NY, 2020) and Crisis Proofing: How
to Save your Company from Disaster (OUP, Melbourne 2018)


Tony is a prolific writer on Issue and Crisis Management and has
been widely published in leading management journals
and peer-reviewed publications.


He also teaches at a number of universities, including RMIT,
where he completed his Ph.D. in the field of issue management.


For more information, visit www.asial.com.au