Episode 124 - Verbal De-escalation Techniques for Security

As we head into the holiday season, retail sales, increased
travel, live events and social engagements can all make for a
busy and sometimes hostile environment for security personnel.


In this episode of the ASIAL Security Insider podcast, we speak
with Trevor Lawson, Director - Asia Pacific Region, Verbal Judo
Australia.


I have over 20 years of experience in frontline security in the
health sector and as an instructor in strategies for managing
aggression and customer service skills, Trevor walks us through
some strategies for managing hostile encounters and preventing
incidents through verbal de-escalation.


Trevor was mentored and trained by the former Australian Director
of Verbal Judo, Will King, who worked with and was trained by the
late George J Thompson, PHD, the original founder and director of
Verbal Judo.


Verbal Judo has been the go-to tactical communication system for
law enforcement departments across the globe for over twenty
years.