MYM #34 Jesse B. Good - The Power of Good or Bad Customer Service!

How important is customer service?

If your customer experience is good how do you feel? If is bad
will you come back? What about if it is neutral neither bad nor
good? 

Jesse B. Good is a Customer Experience Fanatic - Customer Science
Expert. We talk about giving a great customer Experience!
Customer experience is the most powerful source of sales and
marketing in an organization.

If you were to ask businesses if they give good customer service
80% say yes but if you ask the customers only 8% say they receive
good customer service. 

If you deal with the public either directly or through your
employees - Where do you stand?