How Customer Experience be a Moat for the Startups?

John D. Hanson


Director, Accelerated Revenue

CX & Winning Consultant



Sharing his valuable insights on:
What is Customer Experience (CX), and Why is it so Important?
Role of Customer Love/Obsession in Investors' Funding, and How can
CX help? How can CX help SaaS Startups Retain their Customers? How
Customer Experience be a Strongest Moat for the Startups? Case
Study of Zappos.com, how they engraved CX as its culture, to
eventually get acquired for $1 Bn by Amazon!