1466: Airline Customer Advocate Joins the Shonkys

CHOICE has awarded the 'Airline Customer Advocate' a Shonky Award
for leaving Australians stranded.



The airline-industry funded scheme that is meant to solve
consumers problems has no teeth and no real value, according to
the consumer group.



CHOICE has named the worst services and products today in their
annual Shonky Awards.



Managing Editor Marg Rafferty joins Jennie Lenman in this podcast
for a chat about Airline Customer Advocate and the other culprits
making the top 5.





CHOICE has a campaign for stronger travel rights, with more info
at choice.com.au/travelcampaign.