Turning your customers into fans | VIETNAM RISING EP. 8

Turning your customers into fans with Carsten Ley


On this episode, we figure out why we should make customers fall
in love with your business and it has always been a big puzzle
for any entrepreneur. 


Cartsten Ley, the Customer Experience Expert who co-created Asia
PMO and Lazada customer experience journey, shares with us the
keys in building extraordinary customer experience in Vietnam and
Southeast Asia and how to align team members under the same
vison: make your customers become hardcore fans.





Content covered:
• Carsten CX's journey in Vietnam
• CX vs CS ( Customer Experience vs Customer Services)
• The Vietnamese Customer Experiences differences
• What is Agile Management?
• Why CX is super important to any businesses


This episode is sponsored by Saigon Siblings - not just coffee
fanatics, but they're also about everything else that goes into a
unique cafe experience. 


Follow us:  
https://www.linkedin.com/in/minhtam-nguyenvu/
https://www.linkedin.com/in/carstenley/
www.asiapmo.com