"Agreement versus expectation" with Clare Haynes of Wildfire (Warwickshire, UK) GBD17

"We're not robots, we're people. And it's PEOPLE that get things
done, together".


Samantha Watson (AICPA & CIMA, London) talks
to specialist people-developer, speaker, and trainer Clare
Haynes of Wildfire. They discuss the differences between
Emotional Intelligence and Emotional Quotient, the ways that they
contribute to a better-functioning workplace environment, and how
it can help when having difficult conversations.


OUR GUEST:


Clare Haynes has a psychology background and a career which has
spanned communications, sport, sales and fundraising in media,
charity and public sectors. Based in Warwickshire, UK, she is a
professional speaker for membership organisations and
companies. 


WE DISCUSS:


Reinventing what meetings are for.

Taking better action by taking things slower.

Balancing introversion and extroversion.

Getting away from technical details and task-related
activities.

Making agreements that really count by basing them on mutual
understanding.



 RESOURCES MENTIONED:


Clare Haynes at www.wildfireatwork.co.uk.

Search online for Daniel Goleman, often referred to as 'the
father of emotional intelligence'.

CPD Academy (25 September
2018) https://www.cimaglobal.com/Events/Events/CIMA-CPD-Autumn-Academy/ 

CPD Academy (5 December
2018)  https://www.cimaglobal.com/Events/Events/CIMA-CPD-Winter-Academy/ 

Clare is delivering a session at both events.



 


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