Austin Seeks Equity for Electric Customers

In this episode of Grid Talk, host Marty Rosenberg talks with the
General Manager of Austin Energy, Jackie Sargent. The discussion
is focused on the city-owned utility’s push to be carbon free by
2035 and ensuring equity for electric customers.


“When we are at looking moving forward and reaching those
carbon-free goals, affordability is part of that equation, and
it’s really important for us that we address the customers who
are most vulnerable within our community,” said Sargent.


Austin Energy has one of the most robust customer-assistance
programs in the country. 


“Not only do we provide utility bill subsidies and savings for
those customers, but we have a whole slate of wrap-around
services. We actually work with 56 partners in our community to
support these customers because you could help them with their
utility bill, but they have a lot more needs than just paying for
their electricity.” 


The utility is proactive in making sure programs are accessible.


“We’ve also brought on a consultant to create a Customer Journey
Map to help us understand what our customers experience when
they’re requesting, and they’re receiving, services from us, and
we’ll use that to help us to better direct those services to
those or the people that most need them and create the best
customer experience for all of our customers.”


Jackie Sargent rejoined the Austin Energy team as General Manager
in August 2016. From 2010 to 2012, Sargent served as Senior Vice
President of Power Supply and Market Operations at Austin Energy
before joining Platte River Power Authority in Fort Collins,
Colorado, as General Manager and CEO. Sargent also served as Vice
President of Power Supply and Renewables Integration for Black
Hills Corporation in South Dakota.


Sargent is a licensed professional engineer and holds a Bachelor
of Science in Electrical Engineering and a Master of Science in
Technology Management from South Dakota School of Mines and
Technology.