Managing Consumer Complaints to Achieve Better Results

*Sponsored by Ncontracts: https://www.ncontracts.com/ In an
interview with RMA Communications Manager Stephen Krasowski,
Stephanie Lyon, Vice President of Compliance at Ncontracts,
discusses consumer complaint trends; the importance of managing
consumer complaints; and best practices to strengthen your consumer
complaint management program. Ncontracts will be sponsoring a
webinar on this topic on December 9:
https://www.rmahq.org/MeetingDetail.aspx?productId=686105540
Ncontracts will also be sponsoring a virtual forum titled “Fair
Lending Compliance Best Practices & Analysis of Your Program”
on December 8 and 10, which will discuss fair lending compliance
risk and help you to understand your program and where you want to
be: https://www.rmahq.org/MeetingDetail.aspx?productId=686116655