James Timpson: The secrets to running a successful business and making money

"The best ideas don't come from the boardroom, the best ideas
come from the frontline."


James Timpson is the chief executive of Timpson, a family-run
business known for its key cutting and watch repair services.
James does business differently. His unconventional leadership
style has raised eyebrows - but it works. Since taking over
Timpson, he has grown the business to over 2,000 stores by
developing new ideas, giving ex-prisoners a second chance and
putting his employees first.


He has published a book packed with leadership advice for a
happier, healthy workforce. The Happy Index: Lessons in
Upside-Down Management is out now.