How to Engage Your First Customers, with Olivier Pomel of Datadog

When Olivier and his co-founder launched Datadog in 2010, they
didn't write a single line of code for the first six months—despite
having backgrounds as engineers. Out of the gate, they have made it
their mission to listen to customers and understand what problems
they can solve for them. Fast-forward a decade: Datadog is the
essential monitoring platform for cloud applications and a true
DevOps pioneer. The company IPOed in 2019 and its market cap now
exceeds $27B. Olivier shares why he thinks of companies as a set of
systems, how to push forward even when VCs tell you no, and why
he's still subscribed to all Datadog support emails.