Going the Extra Mile

Do you ever wonder what makes 'some' contractors stand out from
the crowd? What if we told you it's as simple as 'going the extra
mile' for customers? This episode is a deep dive into the
contractor-customer relationship. We discuss the importance of
referring other contractors, and how crucial it is to have an
open and honest approach while doing so. As we share our
experiences, we underscore the critical nature of alerting the
customer about potential issues that may arise, which they may
not be aware of, hence adding value to our service.

We also touch on the significance of being observant when in a
customer's home. Life's in the details, right? Spotting a
potential roof leak or an old softener could strengthen the trust
a customer has in you. However, it's not just about identifying
issues - we also discuss how to present solutions without being
overly salesy. Finally, we broach the subject of customer safety.
We explore how taking responsibility for safety, being proactive,
and communicating clearly can often lead to upselling
opportunities. This episode is a treasure trove of insights for
contractors looking to elevate their service game. Tune in!


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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb

Check out our website: mechanical-hub.com