When is enough, enough? Should we troubleshoot over the phone or schedule a service call?

Are you walking the tightrope of remote troubleshooting? From
dealing with difficult customer calls when systems fail to the
tricky decision of when to inspect in-person or troubleshoot over
the phone, we bring you a candid conversation about the realities
of our industry. Let's take, for instance, the case of a customer
with icy radiators - we'll walk you through this firsthand
experience and show you how we approach such a scenario.

The balancing act doesn't end there. In our deep-dive into these
complex issues, we also bring to light the delicate dance of
offering free advice over a call or suggesting a paid service
call. This conversation is not just about the financial aspects
but also about educating the customer about their systems to
prevent unwarranted damage. We take a hard look at the
implications of giving away advice for free, the management of
customer relationships, and what it means to charge for service
calls without undermining these relationships. 

As we round up this engaging episode, we highlight the
significance of customer feedback in honing our services. We'd
love to hear from you, our listeners, and invite you to join this
insightful conversation. Whether it's your thoughts on the trade
industry, your experiences in remote troubleshooting, or your
opinion on this episode – we're all ears. Tune into this episode
and gain valuable insights from our experiences in the trade
industry, as we juggle the act of offering remote advice and
scheduling service calls. Let's make trades great again,
together!


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