Episode 019: Mike Steer

Introduction:


Today we are fortunate to have with us none other than Mike
Steer, a self-proclaimed mortgage geek and the guru of risk
management and loss mitigation for the mortgage lending
community. Mike, a transplanted Texan who a number of years back
took his talents to Southern California, is the co-founder and
president of MQMR, an acronym for mortgage quality management and
research. When Mike isn’t making a difference for the mortgage
industry, providing strategic support for vendor management
solutions or servicing and subservicing surveillance oversight
through MQMR’s sister company Subsequent QC, he spends as much
time as possible with the true passions of his life, namely
“Mikey’s Angels” (i.e., his wife and high school sweetheart
Vanessa and their daughters Makayla and Camila).


Episode Notes:


At 2:21, Mike Steer dives into how he makes the most of his day
by balancing family, employees, clients, and building a company.
At 3:39, Mike shares how he goes about getting educated through
reading about the industry and business every morning and night.
At 4:28, he advises that MQMR is constantly asking clients for
feedback. He also touches upon creating raving fans and
delivering plus one service to clients. At 5:22, Mike talks about
his truth - doing the right thing and hiring smarter people that
complete him. At 6:03, he believes that regulations within the
industry are not going away. At 8:19, Mike confesses to being
both a culprit and victim of “phubbing” and notes the importance
of “turning off the phone and turning on the family.” At 9:14, he
discusses teamwork, communication and execution. At 9:55, Mike
shares his thoughts as to how he enjoys “building people” and
challenging the MQMR team to do better. At 11:55, he expresses
that he is generous through the opportunities he provides. At
12:47, Mike conveys that as a leader it is important to recognize
the hard work and sacrifices of his team. At 14:00, he said,
“Timing is everything. Knowing when to talk and when to listen is
a critical skill set to have as a leader.” At 14:57, Mike voiced
that one has to be open to change and have a sense of awareness
as to disruption in the market. At 15:40, he describes how he
handles rejection and how rejection helps him grow. At 18:40,
Mike shares the times of his life - a semester in Spain learning
Spanish, taking a program in Costa Rica, and backpacking in
Southeast Asia after graduation. At 20:40, Mike Steer closes out
the podcast with a message of: Don't worry, be happy, don’t
outsource your energy on negative things or people, as life is
too short.