107. How To Apologise Professionally

As much as we would like, sometimes we have admit responsibility
and say sorry when things go wrong. Maybe it is a client,
customer, colleague or boss. How do you approach this situation
in English? And how can you do it in the most professional way?
In this episode I give you concrete phrases that you can use to
give a genuine and professional apology at work. 


Give the apology

Offer a reflection

Solution for the future



P.S I've focused on phrases to use when speaking rather than
writing so, please bear that in mind. There are different phrases
we would use for apologising in writing and when saying it to
someone's face.


Enjoy! 


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