Voicebot Podcast Episode 29 - Tobias Goebel of Aspect Software Discusses Computational Linguistics and Bot Design

Tobias Goebel is Senior Director, Emerging Technologies for
Aspect Software. He has a Masters Degree in Computational
Linguistics and has studied at both the University of Bonn and
University of Edinburgh. Tobias also has 15 years experience
working in voice technology, first as a developer, then as a
designer and more recently as a strategist and marketer. Aspect
has a big focus on customer service and contact center
automation. Chat and voice are now a rapidly growing part of that
work, but these technologies are also taking Aspect customers
into conversational marketing and direct outreach to new
customers.