Matt Ware and Lachlan Pottenger of First Talk Voice Shopping in Australia - Voicebot Podcast Ep 85

Matt Ware is Group Operating Director at Agencies 3Di, First, and
TPN, and Lachlan Pottenger is Creative Director at First, a
leading digital agency in Australia and the country's top
developer of voice apps. Matt and Lachlan talk about a Google
Action for Kmart that recommends gifts by type and price and
integrates with the retailer's inventory management system to
tell shoppers product availability by store location. It has a
user return rate of over 30% and 60% of voice sessions include a
screen. This is a real-world voice shopping use case that is
succeeding today. The interview was recorded on site at the
Business of Bots conference in San Francisco 2019.