Ben Sauer Talks Voice UX in Healthcare and Other Use Cases - Voicebot Podcast Ep 139

Ben Sauer is a designer with deep experience as a practitioner,
trainer, and theorist around conversational design. He recently
left a role as a product and design leader at Babylon Health in
the UK which has recently launched a chatbot that serves patients
on behalf of the National Health Service. He has also been a
trainer for O'Reilly events, is a frequent conference speaker,
and has worked with BBC, Pearson, and Tesco in their
conversational design initiatives. He has a degree in English
Literature from the University of Warwick.


We discuss conversational design in healthcare and for other
applications, what he has learned, and how voice is changing the
way people are thinking about brand trust.