Jeanine Heck VP of AI Products at Comcast - Voicebot Podcast Ep 164

Jeanine Heck is vice president of AI product at Comcast, the top
cable television provider in the U.S. with over 20 million
subscribers for its Xfinity service. The company began shipping a
voice-interactive TV remote app in 2013 and a voice-controlled
physical remote for its cable boxes in 2015. In 2019, the Xfinity
voice remote handled over 12 billion voice requests which
suggests users are making an average of about 600 voice requests
per year, up from about 200 three years ago. It is a heavily used
custom assistant that has been proven at scale. 


Heck joined Comcast in 2007 and has overseen the Xfinity voice
remote project since its inception in 2013. Earlier in her
career, she was a programmer and then manager at Gemini systems.
Heck earned a degree in computer science and engineering from the
University of Pennsylvania and an MBA from Columbia.