Richard Weeks Head of Conversational Experiences at US Bank - Voicebot Podcast Ep 165

Richard Weeks is head of conversational experiences at U.S. Bank.
The company has an Alexa Skill, Google Action, chatbot, and a
newly minted custom assistant now available through its mobile
app. Today, we talk about what U.S. Bank has learned about voice
and conversational user experiences and how that influenced the
decision to launch a custom assistant. We also talk about his
organization, the tech stack, objectives, and more. 


 


Richard has been with U.S. Bank for the past four years after
nearly 23 years with Wells Fargo where he concluded his tenure as
Senior Vice President for customer experience strategy after
holding many leadership roles in product management. Richard
earned an undergraduate degree from USC and an MBA from the
University of San Francisco.