Conversation Design Institute co-founder and CEO Hans van Dam - Voicebot Podcast Ep 192

Hans van Dam began his career as a copywriter for science and
technology companies and that role led him to become a chatbot
designer in 2014. His experience working in conversational design
led to the realization that few enterprises had a standard model
for conversational user experience development nor did they have
any idea how to staff a team for success. 


In 2018, Hans co-founded the Conversation Design Institute to
establish processes, techniques, and organizational standards to
professionalize the role of conversation design within large
enterprises. Today we talk about the present and future of
conversation design and how it will shape the future of
conversational experiences.