Andy Mauro CEO of Automat on Conversational Commerce - Voicebot Podcast Ep 226

Andy Mauro is the CEO of Automat which he co-founded in 2016. Its
solution creates personalized shopping experiences for eCommerce
that learns the needs of customers through a conversational
interaction that then returns better product recommendations and
higher conversion rates.


The AI part of the solution starts by ingesting a product catalog
and labeling the content to help drive better understanding about
how the products fulfill needs beyond categories and
specifications. It complements this with a conversational chat
interface that can interact with shoppers and surface the
appropriate product catalog item based on their needs.


Notably, prior to founding Automat, Andy was senior director of
Nuance's Innovations Group and the product manager for Nuance's
custom voice assistant Nina, launched in 2014. He spent over 15
years at Nuance and witnessed its key growth era firsthand. Andy
dissects the custom voice assistant market's origins and status
today which is a nice launching point for discussing Automat and
the company's strategy around e-commerce.