Kim Conti and Chen Zhang of RAIN on Custom Voice Assistants - Voicebot Podcast Ep 262

Voice assistants are broadly adopted by consumers and for several
consumer facing activities such as customer support. Kim Conti,
vice president of product, and Chen Zhang, chief technology
officer of RAIN Agency share their experience building custom
voice assistants for enterprise processes and products in general
and more recently for deskless workers. They also share the
details behind their beta version custom voice assistant for auto
mechanics which is expected to be generally available later this
year. 


Conti has held product leadership roles at Travelers while Zhang
was on the NLP software engineering team at Apple for the Chinese
version of Siri and was later engineering director of AI speech
and NLP for Midea.