Maaike Coppens on Conversation Design Themes in 2022 - Voicebot Podcast Ep 284

Maaike Coppens is the author of the new book Design
Conversationnel published in French by Eyrolles with a
forthcoming English edition. Maaike and I first met at an event
in 2018 in Paris, and that provided a springboard to discuss how
the priorities and expectations around conversation design have
changed. One important topic we discuss is the rising focus on
task completion for voice assistant applications as opposed to
likeability and building affective trust. Much of this is driven
by changing consumer behaviors and preferences. 


Coppens is the vice president of design at OpenDialog AI, the
developer of the open source conversation management framework.
Previously, she was a senior user experience and conversation
design consultant for Accor Hotels, Applause, and XAPPmedia. She
also worked as a conversation designer at voice-first game maker
labworks.io and is an Alexa Champion.