Voice AI Year in Review 2022 Enterprise Edition - Voicebot Podcast Ep 290

Enterprise voice AI has been overshadowed for years by the tech
giants' activities. That meant the consumer applications often
drowned out what was happening in the enterprise. At the same
time, most enterprises were moving slowly. That has changed over
the past two years. Enterprise adoption of voice and
conversational AI solutions is growing steadily and expanding
into new use cases. Today we will talk about the contact center,
restaurants, automotive, and media sectors. We also go into some
detail about large language models and how enterprises are
thinking about ChatGPT, Omnichannel, and more.


 



Susan Westwater is the founder of Pragmatic Digital and
Strategy Director at Vixen Labs. She is also the author of the
book, "Voice Strategy: Creating Useful and Usable Voice
Experiences."


 


Jason Fields is the chief strategy officer at Voicify, a
leading platform for voice experience creation. He was formerly
a senior vice president at Rightpoint and an adjunct professor
at Emerson College.


 


Braden Ream is the CEO and co-founder of Voiceflow; the leading
conversation AI design collaboration platform. Braden also was
recently named to the Forbes 30 under 30 list.



 


Susan, Braden, and Jason are each working on the front lines with
enterprises, so you will get some fresh and practical
perspectives. Enjoy!