Andrei Papancea CEO of NLX on Conversational Experiences, Customer Self-Service, and GPT-3 - Voicebot Podcast Ep 299

Andrei Papancea co-founded NLX in 2018 to solve some of the
problems he faced as a software engineer working on natural
language understanding at American Express. He worked extensively
with designers and analysts that could not make improvements to
customer self-service and conversational support channels without
engaging software engineers to hardcode the changes. He was
confident that you could build conversational systems that
enabled non-technical users to make these changes. 


In addition, he was particularly interested in how conversational
systems could be married with visual channels on the web and
mobile to deliver even better customer self-service solutions.
These ideas led to NLX, which is used by companies ranging from
Copa Airlines to Red Bull.


More recently, NLX integrated with GPT-3 to provide users with
generative AI solutions to augment conversational customer
experiences. He stopped by the Voicebot Podcast to discuss the
origins of the company and how things have changed with NLX
clients since the introduction of ChatGPT. He also breaks down
how NLX's new GPT-3-powered features work and how he expects
adoption to play out.