Telefonica and VUI Agency Talk about Generative and Conversational AI in the Contact Center - Vociebot Podcast Ep 346

Sarah Rojewski, Telefonica's manager of AI and automation in
Germany, and Patrick Esslinger, co-founder of VUI Agency joined
Bret Kinsella to talk about the evolution of conversational AI in
the contact center and the introduction of generative AI.
Rojewski even goes into detail about the latest generative AI
project and how the company is looking at the technology. That is
supplemented by a conversation about user experience and how AI
technologies require new thinking and are accompanied by
different customer expectations. 


Prior to her role leading AI inititiaves, Sarah Rojewski spent
three years working on Telefonica's Aura voice assistant. Patrick
Esslinger co-founded VUI Agency in 2017 and specializes in voice
user interface design for enterprise applications.