WTD Episode 30: Documentation templates, with Juan Lara

In this episode, Juan Lara from Google joins us for a lively
discussion about documentation templates. Documentation templates
refer to established patterns we follow for common documentation
types, such as quickstarts, how-to guides, concepts, tutorials,
reference, troubleshooting, release notes, FAQs, or other
information types that have similar, predictable patterns.
Templates can be helpful in orienting new writers, but they can
also help ensure consistency among larger groups of experienced
writers too. Our discussion in this episode ranges from
observations about when templates are right for users versus
writers, and how templates fit into an overall content strategy and
information architecture. Beyond templates, your user's goals and
journeys will influence the shape of your help content.