How to become the Customer Driven Enterprise

In this session, we talk all about the need for enterprises to be
customer-driven. We speak to Milan Guenther, President of the
Intersection Group, and Jim Kalbach, Chief Evangelist at Mural.
We talk about not only the importance of enterprises being
customer-driven but how they can practically go about
organizationally and architecturally achieving this, always
thinking about the customer experience and everything they
do.