How to Manage Aggressive People with Dr. Shawn T. Smith

Aggressive people can lay a dark cloud of negative energy over
any workplace, from the manufacturing line to the boardroom.
Listen to this podcast to hear Shawn Smith--a clinical
psychologist and the author of Surviving Aggressive People--share
time-tested methods for conflict management historically reserved
for law enforcement, psychologists, and other professionals
working the frontlines of emotionally charged situations.