SPOTLIGHT: Elevating Upstream Thinking with Dan Heath

*This episode is an excerpt taken from our 2020 interview. The
power of preventative thinking is one that is underutilized by
organizations and individuals alike; a shortcoming which
perpetuates reactive, rather than proactive, solutions. This
according to Dan Heath, author of Upstream: The Quest to Solve
Problems Before They Happen. In his book, Heath makes the case
for an upstream mindset — arguing that this approach can
effectively surface solutions to seemingly intractable problems
by highlighting early warning indicators.