SPOTLIGHT: Reduce Friction to Improve Experience with Christiane Lemieux

*This episode is an excerpt taken from our 2020 interview.


In this episode of the Talent Angle, author and entrepreneur
Christiane Lemieux argues that friction, inefficiencies that slow
processes in both business model and organizational design, is
hurting most organizations. In her book Frictionless: Why the
Future of Everything will be Fast, Fluid, and Made Just for You,
she profiles entrepreneurs and organizations that have eliminated
friction to improve customer and employee experience. Lemieux
also discusses how friction in our personal and professional
lives prevent us from becoming more productive.


Christiane Lemieux is a serial entrepreneur, former Executive
Creative Director at Wayfair, and author of three books. She
operates and designs her lifestyle brand, Lemieux et Cie, and she
is a frequent contributor to Architectural Digest and other
design media. She is a graduate of Parsons School of Design and
Queen’s University in Canada.