SPOTLIGHT: Excellence Is No Accident with Horst Schulze

In this episode, Horst Schulze, founder and former COO of The
Ritz Carlton Hotel Company, discusses how a strong vision for the
entire stakeholder ecosystem, not just shareholders, leads to
excellence. He shares his views on talent management, strategy
execution, leadership, customer service and employee engagement.


 


*This episode is an excerpt taken from our 2020 interview.