SPOTLIGHT: Rethink How Trust Impacts Organizations With Rachel Botsman

On this episode of the Gartner Talent Angle podcast, trust expert
Rachel Botsman defines trust as the currency of interaction. She
argues that trust has implications for how organizations can
relate to their employees and customers, especially in a virtual
world. Botsman joined the podcast to discuss the changing
landscape of trust and to share how leaders can put trust into
action to drive better outcomes.


Rachel Botsman is a lecturer at Oxford University and an expert
on trust. She is the author of “What’s Mine is Yours” and “Who
Can You Trust?”. Botsman’s TED talks have been viewed more than
five million times, and she hosts the podcast series “Trust
Issues.”


*This episode is an excerpt taken from our 2021 interview.