Maximizing HR Technology Investments With Marcia Morales-Jaffe

While HR technology has made significant advances in the past few
years, HR leaders still face challenges in delivering value to
the organization through technology. Marcia Morales-Jaffe offers
a path forward and shares insights from her experience as the
former Chief People Officer of PayPal and World Fuel Services.
Morales-Jaffe outlines how HR leaders can make the most of their
technology investment and discusses the role that manager
development, culture and change management play in the success of
HR technology.


Marcia Morales-Jaffe is a retired CHRO and Emeritus Member of the
Gartner CHRO Global Leadership Board. She currently serves as
Senior Advisor at McKinsey & Company’s People &
Organizational Performance Practice. Until 2017, Marcia was SVP,
Chief People Officer at PayPal where she played an integral role
in shaping culture and advancing its transformational business
vision and social mission.


Peter Aykens is Chief of Research in Gartner's Human Resources
practice. Mr. Aykens is responsible for defining research
coverage within the practice and building and leading research
teams addressing client's key initiatives. In prior roles at the
firm, he spent over 25 years leading research teams focused on
banking and financial services strategy producing numerous
studies that addressed business strategy, channel, marketing,
customer experience and product issues in financial services. He
holds a B.A. in Political Science from St. Olaf College; a
MSc.(Econ) degree in International Politics from the University
College of Wales, Aberystwyth; and a MA and Ph.D. in Political
Science from Brown University.