Building, Breaking and Repairing Trust, With Peter H. Kim

When organizations break employee trust, Peter H. Kim argues
those employees are less willing to go above and beyond to
contribute to the organization. Peter, author of “How Trust
Works,” goes on to detail why trust in institutions has been
declining significantly, despite its importance to our work and
lives. Peter explains why we mismanage and misunderstand trust
and dives into counterintuitive findings from his research, such
as why most people believe they are more effective assessors of
trust than they actually are. He also shares why efforts to
mitigate risk can have a negative impact on trust between
employers and employees.


Dr. Peter H. Kim is a professor of management and organization at
the Marshall School of Business at the University of Southern
California. His research on trust has been published in numerous
scholarly journals, received ten national/international awards,
and has been featured by the New York Times, Washington Post, and
National Public Radio. He’s the author of How Trust Works: The
Science of How Relationships Are Built, Broken, and Repaired. His
website is www.peterhkim.com.


Jessica Knight is a Vice President of Research in the Gartner HR
practice. She leads research teams to identify best practices and
new opportunities to address HR executives’ most urgent
challenges. Her areas of focus include employee experience,
organizational culture, change management, and the future of
work.